Shipping and Delivery
We aim to dispatch orders on the same day when placed before 2.30pm Monday to Friday (excluding public holidays). Orders placed after that time or on weekends and public holidays will be dispatched on the next business day. Purchases paid by direct credit will be dispatched on the next business day following receipt of cleared payment. If for some reason we cannot meet these time frames due to an item being temporarily out of stock we will contact you as soon as possible.
If your order is required urgently please either email us at firstname.lastname@example.org or phone us on 07 838 9383 and we will do our best to meet your time frames. We are happy to arrange an urgent courier if required (an additional charge may apply).
Orders are delivered via New Zealand Couriers and PBT Couriers who offer a fast and reliable service within New Zealand. A signature is required upon delivery unless otherwise specified by you at checkout; however you can request to have your parcel left in your letterbox or at your front door using the special instructions box during checkout.
*** Please provide a physical address as couriers will not deliver to a P O Box ***
New Zealand Delivery Costs:
- Orders up to $79.99: $7.50 Nationwide
- Orders $80.00 and over: FREE Delivery
- Small items: may qualify for cheaper shipping - if your purchase can fit in a small satchel, please contact us for a cheaper shipping option.
- Saturday delivery: additional $4.00 to the above options and only available in some areas. Please contact us with your address before purchasing to ensure we can offer Saturday delivery in your area.
Once your order has been dispatched our delivery time frames are as follows:
- Auckland: Overnight
- North Island: Overnight
- South Island: 1 - 2 days
- Auckland Rural: 2 - 3 days
- North Island Rural: 2 - 4 days
- South Island Rural: 3 - 5 days
Delivery time frames are for business days only and do not include Saturdays, Sundays or Public Holidays. Saturday delivery is only available in certain areas for an additional cost, and must be arranged prior to purchasing.
Tracking Your Parcel:
Your tracking number will be emailed to you automatically with your shipping confirmation so that you can track and trace your order online. If you do not receive your order within our delivery timeframes, please either contact the courier company with your tracking details, or let us know so that we can follow up with the courier.
We love our rural customers and don't feel you should be charged extra for being on rural delivery. However please ensure you include rural delivery in your address details so we can ticket your parcel properly - otherwise there may be delays and we may be charged penalties for under ticketing.
We can easily arrange delivery to just about anywhere around the world. Please email email@example.com for a shipping quote.
Please note that larger and heavier items such as glassware products, milk bottles and drinks dispensers, are relatively more expensive to ship internationally. However we do not charge GST (15%) on orders shipped overseas so this can offset the higher shipping cost.
Please be aware that your order may be subject to local Customs duties and/or sales taxes in the country of destination. Check with your local authority to ascertain applicable rates. Any additional charges are your responsibility and are not included in our shipping quote. We do not accept returns if you decide not to accept a delivery due to these additional costs.
Pick Up Option:
You are more than welcome to pick your purchase up from us in person. When checking out, click the "pickup" option. We will contact you via email when your order is ready to pick up. Our address is: 6B Princes Street, Hamilton (just off the north end of Victoria Street).
Cheaper Shipping for Small Items:
If you would like to purchase one of our small items that may fit in a courier satchel or envelope, please contact us directly and we can provide a cheaper shipping or postal option for you.
Combined Shipping with Cake & Kitchen:
If you would like to shop for products from our sister website www.cakeandkitchen.co.nz we can combine shipping so you don't have to pay twice. Just select the "pickup" option on your Cake & Kitchen purchase and make a note to combine shipping in the special instructions field.
If the combined value of your purchases BEFORE shipping is $80 or over, we will also refund your shipping cost giving you free shipping.