Frequently Asked Questions

Q: How long does shipping take?

A: See our Shipping and Delivery page for full details on our delivery times and prices.

Q: When will my order be dispatched?

A: We aim to ship your order on the same day if made before 2.30pm. We will contact you if there are any delays to your order being dispatched. We ship Monday to Friday (excluding public holidays).

Q: Can my order be left with no signature required?

A: Yes, please tick the "Authority to Leave Parcel" box and include details of where you would like the parcel to be left in the delivery instructions field. Please note that you assume all liability for parcels left without signature. We will not replace or refund items that are stolen or go missing once delivery is made. 

Q: Where is my order confirmation?

A: Following a successful purchase our online system automatically sends an email confirmation of your order to the email address you provided. Please check your junk mail if you have not received it.

Q: Where are my tracking details?

A: Once your parcel has been picked up, you will receive an email from the courier with a link to your tracking details. Please check your junk mail if you haven't received it. Some customers have reported that they can't see the email on a mobile phone, but can see it when checking emails on a desktop or tablet.  

Q: Can I add to an order already placed?

A: Yes, but only if it hasn't been shipped. Please phone us on (07) 838 9383 to check the status of your order.

Q: An item is showing as out of stock. Will it be available in store?

A: No, if an item is out of stock online it will not be available in our retail store. 

Q: I've purchased an Custom Edible Icing Image - how do I send my image to you?

A: Simply reply to the confirmation email you'll receive following check-out and attach your image file. Don't forget to include any requirements such as message, font, colours, size etc. Images cannot be uploaded via the website.

Q: Do you deliver balloons in Hamilton?

A: No, we currently don't offer a balloon delivery service for inflated balloons.

Q: Do you do international shipping?

A: No, we only ship to New Zealand addresses.

Q: I am a retailer. Do you wholesale your products?

A: No, we are a retailer too and can't provide wholesale pricing sorry.